Privacy policy

This Privacy Policy describes our practices in relation to the handling and use of personal information. At SitoraSolutions, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and Privacy Amendment Act 2012 (Cth).

What information do we collect, and how do we use it?

As web designing and marketing service provider, we are required to collect and retain certain personal information that identifies you or your business ("personal information") to deliver our services effectively.

This may include:

• Full name
• Email address
• Contact number
• Business name
• Project-related information
• Website usage data (via cookies or analytics tools)

We use this information for purposes outlined in our service agreements, including website design and development, graphic design, digital marketing, and related communication.

Additionally, we use this information to:

• Share important updates related to your project or service status
• Send proposals, quotes, or revisions based on your requests
• Provide ongoing technical and customer support
• Handle administrative matters such as issuing invoices, processing payments, and maintaining accurate client records

How do we hold and protect your information?

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal and operational requirements.

All data is securely stored using reputable cloud-based platforms and protected by standard cybersecurity protocols. Access to personal information is restricted to authorized personnel who require it for service delivery.

We encourage all clients to maintain strong passwords and secure login practices when using any third-party platforms connected with our services.

Will we disclose the information we collect to anyone?

We do not sell, trade, or rent your personal information to third parties.

We may share information with trusted service providers or partners, including:

• Web hosting and cloud storage providers
• Email and digital marketing platforms
• Analytics and advertising platforms (e.g., Meta, Google)
• Subcontractors engaged in delivering services (e.g., developers, designers)

We may also disclose personal information where required by law or under specific circumstances permitted under the Privacy Act.

We take reasonable steps to ensure that your personal information remains protected and is handled according to Australian privacy standards, even when accessed or stored overseas.

How can you check, update, or change the information we are holding?

You can request access to the personal information we hold about you at any time. To do so, please contact us via email at info@sitorasolution.com. We may require verification of your identity before processing your request.

Upon request, we will:

• Provide you with the information we hold about you
• Correct, amend, or delete any personal information found to be inaccurate, outdated, or incomplete

Complaints and concerns

If you believe we have breached the Australian Privacy Principles, you can lodge a complaint by emailing us at info@sitorasolution.com. We will acknowledge and investigate your concern and respond within 48 hours.

Promotional communications

If you are a current or potential client, we may occasionally contact you with information about services or offers we believe may be relevant to you. Communications may be sent via email, phone, or SMS.

You can opt out of receiving promotional communications at any time by clicking the unsubscribe link in our emails or by contacting us directly. Please note that even after opting out, you may still receive important service-related messages from us.

Website and third-party links

Our website may contain links to other websites for your convenience. These websites are operated independently and are not governed by our privacy policy. We encourage you to review the privacy policies of any third-party websites you visit.

Your consent

By engaging Sitora Solutions for website design, development, graphic design, or marketing services, you consent to the collection, use, and potential overseas disclosure of your personal information as outlined in this Privacy Policy.

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: info@sitorasolution.com

Website: https://sitorasolution.com